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Frequently Asked Questions

  • Lost/Stolen or Damaged Packages

    We offer Safe Ship. This insurance covers lost, stolen and damaged packages. For a small percentage of your order, you can get coverage on your package. You can add Safe Ship to your order by selecting the toggle button. This can be...

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  • Shipping Times

    We are a small team and do our best to ship orders within 2–4 business days of receipt. Please note that delays may occur. You will receive a confirmation email or text message with your tracking number once your order...

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  • Cancelling/ Modifying An Order

    If an order has not been packed or shipped, we may be able to cancel your order. Please contact our Customer Experience Team with your order number at, right away. We are unable to add a discount code to an...

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