We are seeking a professional, reliable individual to join our family-like team in the role of Customer Excellence!
- Assist customers via email with inquiries on Graydon products and their recommended use, brand philosophy, ingredients, checkout, shipping and the use of discount codes
- Engage with potential and existing customers on the Graydon website through live chat in a courteous and professional manner to improve response time and boost sales
- Respond to product reviews through Okendo and recommend products that pair well with the reviewed product to build trust and drive conversions
- Other duties as assigned
- Post secondary education and/or experience in customer service (experience in the green beauty industry is preferred)
- Strong verbal and written English communication skills
- Exceptional customer service skills with strong attention to detail
- Works well in a team environment and comfortable communicating via audio and video calls
- Highly responsible and reliable
- Excellent time management skills
- A self-starter: We are a small team that needs someone who takes initiative, is a proactive problem-solver and is highly organized
- Must own a mobile phone and a computer with a webcam
- Experience using G Suite (Gmail, shared calendars, online document editing, etc.)
- Experience/willingness to learn ecommerce and digital marketing (Shopify, Klaviyo, etc.)
- Strong written French communication skills with the ability to easily translate text from English to French (native speaker or C2 level)
- Genuine interest in natural beauty, healthy living and superfoods
Contract: Contract with the possibility part-time or full-time
Hours: Flexible, dependent on daily workload. Evenings and/or weekends may be required.
Hourly Rate: Commensurate with experience, reimbursement for expenses as required.
To apply, please send your cover letter and resume to firstname.lastname@example.org.
An emerging leader in the natural skincare market within North America, Graydon Skincare offers results-driven, award winning skincare that’s formulated with clinically-proven superfood ingredients. Our products will give you and your skin the best, most effective plant-based ingredients available, leaving you looking and feeling healthy, happy and beautiful.
Graydon Skincare is an equal opportunity employer. We do not discriminate against any employee or job applicant because of race, colour, religion, national origin, sex, disability or age.