Skip to content

Lost/Stolen or Damaged Packages

We offer Safe Ship. This insurance covers lost, stolen and damaged packages. For a small percentage of your order, you can get coverage on your package. You can add Safe Ship to your order by selecting the toggle button. This can be found under the checkout button. 


Lost/Stolen packages: If you have not received your package 24 hours after it is marked as delivered, please contact us to confirm your shipping address. If the shipping address entered at checkout matches the shipping address provided, our Customer Experience team will proceed with resending your order. 

For customers that opt out of Safe Ship: We encourage you to file a missing package claim with the carrier. 


Next article Shipping Times
Graydon's insiders club

Be the first to know about sales and product launches, get monthly Insider's Perks and access to exclusive deals while learning about skincare, with tips and tricks from Mindful Beauty Magazine.

Latest articles

  • Finding Gratitude For Your Skin
    November 23, 2023 Graydon Moffat

    Finding Gratitude For Your Skin

    If you're struggling to feel grateful for your skin and find yourself scrutinizing every wrinkle, pore, and pimple, here's a reminder of all the amazing things your skin does for you.
    Read now
  • Graydon’s 2023 Holiday Gift Guide
    November 16, 2023 Team Graydon

    Graydon’s 2023 Holiday Gift Guide

    Grab your hat and mitts, break out the hot chocolate, and get in the festive spirit because the holidays are officially here! Take a look at our 2023 Holiday Gift Guide for great gift ideas.
    Read now
  • Transitioning Your Skin To Winter
    November 7, 2023 Team Graydon

    Transitioning Your Skin To Winter

    In order to maintain healthy skin, you’re going to have to adapt to the weather change. Here’s how you can change your routine to have your skin glowing this winter.
    Read now