Shipping Policy

Shipping Policies

How do I know what’s happening with my order? 
You will receive an email confirming your order with us. As soon as your order has been shipped you will receive an email with your tracking number. If, for some reason, you do not receive this email, kindly contact us at orders@graydonskincare.com and we will be happy to send you the information!

What if I received an order with broken items, missing items, or my package is missing?
Graydon Skincare is not responsible for any damage, lost or stolen packages.
*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update. 

How long will it take for my order to arrive?
We do our best to get orders out within 48-72 hours of receipt. Shipping times vary according to the final destination.

Location

Purchase Price

Shipping Cost

Estimated Time

Standard shipping: Canadian Provinces & Contiguous United States

$50 and over*

Free

Canada: 2-4 business days

United States: 5-7 business days

Under $50

$12

Standard shipping with signature: Canadian Provinces & Contiguous United States

All order amounts

$20

Standard shipping: Canadian Territories & Non-Contiguous United States

All order amounts

$25

Expedited Shipping: Canadian Provinces & Contiguous United States

All order amounts

$25

Canada: 1-3 business days

United States: 2-4 business days

Expedited Shipping: Canadian Territories & Non-Contiguous United States All order amounts $35

Canada: 1-3 business days

United States: 2-4 business days

*Please note that the purchase of electronic gift cards do not count towards the Free Shipping total.

How are orders shipped within North America?
Most Canadian orders are shipped via Canada Post, including orders that require a signature. Expedited shipping to Canadian destinations and all U.S. orders are shipped via UPS (regular, signature and expedited shipments). Please note that UPS will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. If a P.O. Box address is provided, the recipient’s telephone number must be included on the label. According to UPS’ policies, a package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee and will require an address correction charge.

Do you pay for customs and taxes?
Orders being shipped to the US may be subject to a customs inspection and fees. In the event that customs fees, brokerage fees and/or taxes are applied to your order, these are the responsibility of the purchaser. We do not pay for duties and/or taxes, nor can we control delays due to customs and import laws. A shipping refund will not be given if your package is delayed beyond our control.

What is Confirmed Delivery?
We offer ‘Confirmed Delivery’ shipping which means that a signature is required upon delivery. Delivery with signature helps to reduce potential theft or an erroneous delivery so we would encourage you to choose this option if there is no one available to receive to personally receive your shipment. Please note that we are not able to offer compensation or reshipments for lost/stolen packages for those who do not choose ‘Confirmed Delivery’.

Do you ship internationally?
If you would like us to ship your products outside of North America, kindly email us at: orders@graydonskincare.com and we would be happy to provide you with an international shipping quote. Please note that there is a $100 minimum order on all international orders. Free shipping does not apply for international orders. Please note that Graydon Skincare is not responsible for the country’s duties and tariffs, brokerages fees or any delays due to custom's issues. We suggest you review your countries local import policies before inquiring with us to ship internationally. All international orders are final sale and we do not provide returns or refunds due to customs delays, holds, taxes, fees, or if your package is not deliverable due to your countries import restrictions.



Returns

How do I inquire about a return?
Our goal is to help you find the products that you and your skin will love! If you have any problems with your order, please email orders@graydonskincare.com

Can I cancel or change my order?
We cannot modify or cancel your order once it has been processed, as our packing and shipping is done by a third party fulfillment centre, and we do not have the ability to intercept orders after “check out”.

What is your return policy? 

Do you pay for shipping?
Graydon Skincare will not refund the cost of shipping fees on your original order. Please note that you will be responsible for the return shipping. Graydon will not pay duties, brokerage fees or taxes on return shipments. Please email connect@graydonskincare.com before returning an order for further instructions.

What can’t I return?
Please note that sample sizes of our products, including the Sample Set as well as the Bamboo Charcoal Sponge cannot be returned. 

What happens if an order is fraudulent?
If we perceive your order to be fraudulent, we will place your order on hold and email and/or call the email address and phone number you provided at checkout, asking you to confirm your order details. If we do not hear back within 2 days, we will proceed to cancel your order.

Any additional questions? Contact orders@graydonskincare.com