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  • Are your products sustainable?

    Sustainability is a top priority at Graydon Skincare, which is why we are working towards more eco-friendly packaging options for all of our products. To learn more, please click here. 

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  • Are your products vegan, gluten-free and organic?

    All of our products are vegan (do not contain animal or animal-derived ingredients) with the exception of Putty, which contains Manuka honey and beeswax. Please ensure that you check the ingredient tab on our product pages for a full ingredient list...

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  • Lost/Stolen or Damaged Packages

    We offer Safe Ship. This insurance covers lost, stolen and damaged packages. For a small percentage of your order, you can get coverage on your package. You can add Safe Ship to your order by selecting the toggle button. This can be...

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  • Shipping Times

    We are a small team and do our best to ship orders within 2–4 business days of receipt. Please note that delays may occur. You will receive a confirmation email or text message with your tracking number once your order...

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  • Cancelling/ Modifying An Order

    If an order has not been packed or shipped, we may be able to cancel your order. Please contact our Customer Experience Team with your order number at GraydonSkincare.com/Help, right away. We are unable to add a discount code to an...

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  • Undeliverable Packages

    If your order is returned to us due to an incomplete or incorrect shipping address, we can re-ship your order for a re-shipping fee.  If you receive a Notice of Delivery card from UPS and your order is dropped off at...

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  • Shipping Methods/ International Shipping

    We offer free standard shipping to most addresses* on orders of $50** or more. Most orders in Canada are shipped via UPS. Orders to Canadian PO boxes are shipped via Canada Post. Orders in the US*** are shipped via UPS....

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  • Where do you source your ingredients?

    Staying connected to our Canadian roots is of great importance to us. We source local and domestic ingredients whenever possible. In fact, many of the ingredients found in our formulations are sourced from small growers within Canada.

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  • Do you offer samples?

    We certainly do! With every order, you will receive 3 free randomly selected samples. Please note that the samples are selected based on availability. You can also purchase specific sample sachets on our product pages. Please note that if you...

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  • Are your products suitable for young children?

    While we pride ourselves on our clean, plant-based, superfood-inspired formulas, any person at any age can have a reaction to an ingredient and/or product. It's always best to consult the advice of a pediatrician, dermatologist and/or naturopath. We also recommend...

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